Our company handcrafts all products within 3-10 business days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 3-7 business days to be created for you.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. Please also understand that I do my very best to accurately capture colors correctly. However, colors do vary from screen to screen.
Care for your new product(s) by:
* Hand wash in cool water with a gentle wool wash. We recommend Soak brand.
* Handle your yarn gently when wet, as none of the bases are treated chemically with a superwash treatment.
* Treat your yarn lovingly and it will surely become a treasured heirloom.
Your product(s) can be damaged if:
* It is machine washed and/or dried.
* Washed in hot water.
* Exposed to excessive sunlight such as line drying in the sun.
I am currently unable to accept custom orders.
However, suggestions are always carefully considered and appreciated.
Please contact me here:
Our company ships through the following carrier:
We happily support and love our international customers.
We ship all International products through USPS.
Henlia Handmade is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.
We offer free shipping nationally on all orders over $35.
We offer free shipping internationally on all orders over $175.
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3-10 days to be handmade.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 14555 SW Antelope Dr. Powell Butte, OR, 97753.
To return your product, you should mail your product to: 14555 SW Antelope Dr. Powell Butte, OR, 97753.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.